| Q. Why should I purchase broadband service from ShopBroadband.com? |
| A. ShopBroadband.com is your broadband comparison shopping authority, making accessible the offers of over fifty service providers. ShopBroadband.com is your unbiased resource for doing all your consumer research. Just enter your information, browse, compare offers, and select the one that is right for you, your family and your budget. |
| Q. Will I get all offers available to my region or just a handful? |
| A. ShopBroadband.com strives to provide all offers to all consumers in all regions of the U.S. We bring these offers to you without bias. Remote or urban, the offers that are returned by your search will be all of the offers that are available in your region. |
| Q. Is there a charge to use ShopBroadband.com? |
| A. No. There is no charge to use our broadband comparison shopping resource. We provide a valuable service to consumers who want to stay informed of their communication and entertainment choices. |
| Q. Why do I have to provide my address? |
| A. By submitting your address, we are able to quickly determine which broadband offers are available in your area. Once you submit your residential information, we match it up with the offers of the all the broadband providers in your region. We then display all available offers in your area for your review. This allows you to compare and select the best one. |
| Q. When I hit the Find Your Offers button, what will happen? |
| A. When you hit the Find Your Offers button, the data you have entered is used to determine a match in our database of service providers. It can take up to 30 seconds to populate your region’s broadband services and any special offers. |
| Q. Does ShopBroadband.com make any guarantees? |
| A. All service-related guarantees are warranted by the service provider you select and purchase from. Refer to the terms and conditions of the chosen service provider. |
| Q. After browsing and selecting from the special broadband offers that are available in my area, if I am ready to purchase, what form of payment is accepted? |
| A.You may pay with your major credit card, debit card or personal check. |
| Q. How long will it take to process my order? |
| A. You will receive notification via email or phone call from the service provider you have selected. The time range will vary with each service provider. Some providers will contact you immediately, while others may take up to 7 days to confirm your order and set up an installation date. |
| Q. What if I change my mind after my order has been successfully submitted? |
| A. Please refer to the individual terms and conditions of your plan as provided by the company you have selected. Most broadband providers allow orders to be cancelled, without accruing additional fees. Be sure you have a copy of their customer service number to refer to for all future queries and concerns. |
| Q. Who can I expect a monthly bill from? |
| A. You will be billed by the broadband service provider you have chosen. If you have upgraded service to a provider you already subscribe to, the additions and their accompanying fees will be included in your regular bill or statement. If we haven’t answered your question, please contact us at 1-800-957-1793 and speak to one of our customer service representatives. |
| Q. What is the difference between digital subscriber line (DSL), high-speed Internet and broadband? |
| A.DSL Internet service consists of a dedicated line provided by your local phone company. High-speed cable Internet travels within a shared network of subscribers. The cable modem used serves dual purposes – it connects you to the Web and provides your cable video broadcast service. Broadband is another name for DSL and high-speed Internet service. |
| Q. What are the system requirements for broadband compatibility? |
A.
Personal Computer
Pentium 133 MHz processor; Windows 95+; minimum of 64 MB RAM; 200 MB free disk space. |
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MAC
75 MHz processor; System 7.5+; 200 MB free disc space. Be sure to follow up with the broadband service provider you have selected for any further equipment related requirements. |
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